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  • Support

Boost productivity with expert DevOps support at your side.

From resolving critical issues in your repositories to offering personalized assistance and guidance, our Support team is here to ensure nothing slows you down.

As an Assembla customer, you have access to the Standard Support package, which delivers essential support to keep your workflows efficient and reliable. However, for those who require an extra layer of urgency, we offer our Premium Support package, which includes advanced benefits like priority bug fixes, phone support, roadmap reviews, and hands-on assistance.

Standard

  • Support hours 12x5
  • General review of the issue
  • Access to Help Center
  • Dedicated Customer Success Team
  • Phone support
  • Screensharing sessions
  • Priority email support
  • Priority bug review and updates
  • Quarterly roadmap review with Product team
  • Feature requests prioritized for the roadmap
  • Travis CI - 3 months free

Premium

  • Support hours 24x5
  • General review of the issue
  • Access to Help Center
  • Dedicated Customer Success Team
  • Phone support
  • Screensharing sessions
  • Priority email support
  • Priority bug review and updates
  • Quarterly roadmap review with Product team
  • Feature requests prioritized for the roadmap
  • Travis CI - 3 months free
Support you can always count on
  • General Review of the Issue: From troubleshooting complex technical challenges to addressing everyday queries, count on our support team to swiftly review any issue.
  • Access to Help Center: Explore a comprehensive library of articles, guides, and FAQs crafted to empower you with solutions anytime, anywhere.
  • Regular Product Updates and Fixes: Experience frequent updates that enhance Assembla’s stability, security, and functionality.
Personalized assistance when you need it most
  • Dedicated Customer Success Team: Partner with experts who are deeply invested in your success, and provide tailored advice and proactive solutions.
  • Phone Support & Screen Share Sessions: Get immediate, human assistance for complex issues that need a deeper dive.
Priority support for mission-critical needs
  • Priority Email Support: When time is of the essence, our team ensures your queries take precedence.
  • Priority Bug Review and Updates: Critical issues get the attention they deserve, with faster resolutions and dedicated updates.
Collaborate directly with us
  • Quarterly Product Roadmap Review with Product Team: Stay ahead with insights into our roadmap and align your plans with ours.
  • Feature Requests as Priority Roadmap Input: Your feedback shapes our product. Features you need most are prioritized for development.
Unlock 3 free months of Travis CI with your Premium Support subscription
  • Offer: 3-months of Travis CI: Subscribe to Premium Support and enjoy three months of Travis CI at no additional cost. Speed up Assembla projects with seamless CI/CD integration.

Contact us to upgrade

Whether you’re working with Git, SVN, Perforce—or all of the above—our support is designed to keep you working without disruptions.

Reach out today to upgrade to Premium Support or to learn more about our support packages.
Contact sales