New Metrics Dashboard

We’ve introduced a powerful new Metrics Dashboard to help you visualize and manage your team’s work more effectively. The dashboard offers a clear view of your tickets with easy-to-read charts and graphs, showing totals, trends, priorities, and status breakdowns. You can view reports by ticket status, priority, open/closed state, custom fields, tags, and week-on-week trends, allowing you to quickly glance at your Space’s ticket distribution. 

If you’re a Space owner, you can filter charts by status to instantly see how work is flowing across your team. Your setup is saved automatically, so the dashboard will load with your last selected options the next time you visit. Those changes are reflected for all Members and Watchers, ensuring a consistent view of shared team data.

Improved User Management and Invitation Flow

Managing users across your portfolio is now simpler and more intuitive. With the updated User Management interface, Portfolio Managers and Space Owners can view and organize their users at a glance.

From the All Users tab in the top navigation, you can quickly access key user details like email, last login, role (Core User, Manager, Watcher), space memberships, and assigned user groups.

For larger teams, filters in the right sidebar make it easy to narrow down users by role and team. User groups allow you to manage access at scale: group users by team, department, or function and assign them to multiple spaces at once with defined permissions (Owner, Member, Watcher). Need to onboard external collaborators or give limited access to leadership? Create dedicated groups with tailored access levels to keep things organized and secure.

The more options menu gives you access to actions like suggesting profile changes, viewing activity reports, and revoking access. Whether you’re managing a handful of users or hundreds, the new interface helps you stay in control and move faster.

Detailed changelog

  • [Added] [Metrics] Introduced a new Metrics dashboard focused on Ticket status.
  • [Improved] [Users] Introduced a new user invitation flow.
  • [Improved] [Tickets] Corrected rendering of PascalCase custom fields in filters and improved usability of the “Date Time” picker.
  • [Improved] [Wiki] Enhanced drag-and-drop functionality in the wiki menu with UI refinements.
    [Permissions] Added warnings when groups have conflicting permissions within the same space to prevent misconfiguration.
  • [Fixed] [Tickets] Fixed an issue causing the “Edit Ticket” view to freeze when typing a comment.
  • [Fixed] [Tickets] Resolved multiple issues causing 500 errors when exporting tickets to PDF.
  • [Fixed] [Tickets] Fixed a bug where cloned tickets did not carry over associated tags.
  • [Fixed] [Tickets] Fixed a permissions error that blocked users with full access from exporting ticket data.
  • [Fixed] [Tickets] Fixed an issue causing the “Edit Ticket” view to freeze when typing a comment.
  • [Fixed] [Tickets] Corrected rendering of PascalCase custom fields in filters and improved usability of the “Date Time” picker.
  • [Fixed] [Perforce] Resolved an issue where users could not access Perforce after being invited to a space.
  • [Fixed] [Metrics] Corrected UI issues on the portfolio-level Metrics page.
  • [Fixed] [UI] Restored functionality of the right-click menu in portfolio-level ticket views.
  • [Fixed] [Indian Cluster] Fixed missing “My Profile” menu option in the Indian cluster.
  • [Fixed] [SVN] Addressed an issue where the SVN SSH field appeared empty.
  • [Fixed] [SVN] Fixed a connectivity issue when importing SVN repositories from ProjectLocker.
  • [Fixed] [Travis CI] Resolved integration issues with Perforce and Travis CI.
  • [Fixed] [Travis CI] Ensured the Builds tab appears correctly for SVN and Perforce repositories when Travis CI/CD is enabled.